Your Journey With Us
Once you have instructed us via email or over the phone it is important you are aware of the next steps in your journey with us as a valued customer. Below explains what happens within the first 24 hours and also covers the later stages in your move.
First 24 Hours
File Opening
Once we have confirmed all of your persoanl details and property transaction details we send you a full email detailing you solicitors full contact details. This is for your personal records and also for you to pass over to your estate agents and mortgage broker.
At this stage we will also take payment for ID / AML Checks and also Conveyancing Searches if buying a property.
Welcome Call & ID Checks
Your solicitor or their assistant will contact you to introduce themselves to you and arrange sending our your full welcome pack. This can be sent via email or post.
You will also receive your text message with the link to our secure biometric ID / AML Check system. It is important that you complete the ID check within 24 to 48 hours.
Our support team will also order your conveyancing searches at this stage to ensure that we are no causing any delays.
Estate Agents
While we are working to put your intinal file together your estate agents will be preparing the Sales Memo for sending out to all parties invloved in the transaction. Once we have recieved this we will make contact with the other legal parties to intorduce ourselves and confirm we have your full intructions.
Ongoing Steps
Purchase Transactions
The sellers solicitors will send us over what is known as the draft contract papers which we will review and send part of to you to look through. We will raise enquiries that we feel are important along with any enquiries you would like to raise.
Once all enquiries are satisfied we will issue you with a report on our findings and once you are happy we will look to exchange contracts. Additional steps could be required if your purchase involves a mortgage but we will always be on hand to help answer any questions you have throughout the transaction.
Sale Transactions
Once you have completed the TR forms and returned them to your solicitor the draft contract papers will be prepared and sent to your buyers solicitor. In 99 out of 100 transactions their will be a number of enquiries raised, most of these we will be able to answer on your behalf but please note some enquiries will relate to things you are only aware of. Once we have answered all of the enquiries we will then await your buyers solicitors next instructions before moving on to exchange and completion.